Frequently Asked Questions
What products do you offer?
We offer decants of Middle Eastern and designer fragrances in 3ml, 5ml, and 10ml spray bottles, as well as perfume oils in 3ml roller glass bottles. Every order includes a free sample to enjoy.
Are your fragrances authentic?
Yes, all our fragrances are 100% authentic. We source them from reputable and credible suppliers. Each box is photographed to show the authentic hologram stickers for your peace of mind.
How are your products shipped?
All our decants are shipped in secure plastic sprayers to prevent accidents during transit. We use express post for quick delivery, and every order comes with a tracking number.
What are the shipping costs and delivery times?
Choose the shipping option that best suits your needs:
Australian Post
* Standard Shipping (4-6 days): Enjoy priority handling for faster delivery at no extra cost. 🚀 $9.95
* Express Shipping (1-3 days): For even quicker delivery, opt for express shipping service. 💨 $12.95
How can I contact you?
Please contact us through support@lovethatscent.com.au or use our Live Chat "Chatty" we will try to respond in 1 Business day.
Can I return or exchange my order?
Due to the nature of our products, we do not accept returns or exchanges. If you have any issues with your order, please contact us, and we will do our best to assist you.
How long will the decants last
Our fragrance decants are good for up to 6 months, ensuring that you can enjoy your favorite scents without worry.
How much use can I expect from each size?
3ml Spray Bottle**: Approximately 30-44 sprays,
lasting 7-11 days.
5ml Spray Bottle**: Approximately 50-75 sprays,
lasting 25-37 days.
10ml Spray Bottle**: Approximately 100-150 sprays
lasting 50-75 days.
3ml Roll-On Bottle**: Lasts at least 1 month.